SuperMuso’s TERMS & CONDITIONS:

When you sign-up at SuperMuso, you agree to the following Terms and Conditions:

SuperMuso’s PAYMENT TERMS:

The payer understands and agrees to the following:

* A yearly sign-up fee that is payable on registration.

* An annual lesson fee based on the chosen lesson option, payable over a 12-month period from January to December 2024, charged on the 1st of every month using the PayFast subscription method.

* For Intro Heroes, a quarterly lesson fee, payable quarterly in advance using a PayFast subscription.

* Making payments faithfully as indicated by the chosen lesson payment option.

* Late payment penalties may apply where subscription payments are missed or not provided for by the payer.

* All fees are non-refundable.

* Lessons can only be attended if all fees were received as per the terms above. If a Payfast payment is stalled or fails, a new Payfast subscription should be completed before the 5th of the month or lessons cannot be attended.


SuperMuso’s CANCELLATION POLICY:

The payer understands and agrees to the following:

* When a student sign-up for lessons they commit to an annual fee paid with a subscription over a 12-month period (Note that Lessons cannot be cancelled in November)

* When a student wishes to cancel lessons during this 12-month period the following procedure applies:

          Step 1: A written notice of intent to cancel via email to accounts@supermuso.com

          Step 2: Submitting a completed cancellation form (https://forms.gle/Q3rWPfBsnjSzEgKU9)

          Step 3: Cancellation fee of R750 is immediately charged via Payfast on receipt of cancellation and Payfast subscription is cancelled.

          Step 4: After receiving the cancellation form and -fee, the student can attend lessons for the remainder of the month in which they cancelled.


SuperMuso’s LESSON ATTENDANCE POLICY:

The parent/student/payer understands and agrees to the following:

* Group lessons missed by students are forfeited and cannot be rescheduled.

* When a Solo or @Home student (one-on-one) cannot attend a lesson for any reason, the coach will record a video in that particular time slot and send it to the student.

* Solo and @Home students can however reschedule a lesson when notice is given more than 24 hours before the lesson slot, provided an alternative time slot is available.

* There are only lessons during school terms according to the official public school calendar, and therefore no lessons are offered during the public school holidays or on public holidays.

* SuperMuso guarantees a minimum of 40 lessons during a 12-month subscription cycle. Pls refer to the calendar outlined below:

SuperMuso’s 2024 TERM DATES:

Terms:

2024 Term Dates:

Weeks

Holiday Dates (no lessons):

Term 1

22 Jan - 20 Mar

9

21 Mar - 2 Apr

Term 2

3 Apr - 14 Jun

11

15 Jun - 7 Jul

Term 3

8 Jul – 20 Sep

11

21 Sept - 29 Sep

Term 4

30 Sep - 6 Dec

10

7 Dec -

Total of weeks

41

 

2024 Public Holidays (no lessons):

21 March:

Human Rights Day

29 March:

Good Friday

1 April:

Family Day

27 April:

Freedom Day

28 April:

Special School Holiday

1 May:

Workers’ Day

16 June:

Youth Day

17 June:

Public Holiday

9 August:

National Women’s Day

24 September:

Heritage Day  

When you sign-up at SuperMuso, you consent to the POPI Act as outlined below: 

* Administrators of a WhatsApp Group are required to obtain your consent for being part of a group. As a result, you are herewith notified that you are entitled to refuse such consent and you may exercise such a right by leaving a group.

* Should you elect to remain in the group, it is understood that you have consented to being a part of the group and to your personal information (being your cell phone number and name used in your WhatsApp settings) being noticeable to any person in the group.

* In this regard, POPI Act clearly states that you may not use other members' private details for anything without the consent of the relevant person.

* The Administrators of all WhatsApp groups associated with SuperMuso have undertaken not to make any personal information of any member of a WhatsApp group, available to a third party, without the express permission of the member.

* When you sign-up at SuperMuso, you consent that photos and videos may be posted of the student on SOCIAL MEDIA.

* When you sign-up at SuperMuso, you understand and agree that SuperMuso reserves their right to update their terms and conditions as they deem fit, and that you will not hold SuperMuso liable in any way.